Follow Us

General Troubleshooting

Q - There is a strange noise or distortion over the speakers.

A – There are 4 different causes for this:

1) It is unlikely that the Spa Music Stream device is creating the unwanted noise. To determine this, simply connect a pair of headphones to the Spa Music Stream device. If you can hear clear, undistorted music then you know that the player is not the source of the problem.

2) The volume of the player is set to minimum and the volume of the sound system is set to maximum. Turn the volume of your SMS device up to about ¾ and adjust the volume of your sound system till it reaches the level you want it at. Every sound system is different so it is tricky to say what combination of volume levels works for you. This is one where you will have to experiment a little. Just make sure your SMS device volume isn’t too low.

3) The above steps determine that the SMS player is not the source of the distortion. Either the wire connecting the SMS device to the sound system or the sound system itself is responsible. A faulty wire is a likely cause. Wires degrade with time and too much movement. Match your wire to the ones pictured beside this. You will need to buy a new one for around $3. 

4) If you are still experiencing distortion you will need to call out the engineer that fitted your sound system. You have determined that the wire and the player are not the source of the problem.

               

Q – The volume in my shop is too loud or too soft

A – There are two volume controls here that influence the shop speakers. The volume of the Spa Music Stream device (the tablet or PC etc), and the volume of the shop’s amplifier. Adjust the Spa Music Stream device’s volume so that it is about ¾ full, then adjust the music amplifiers (Master) volume until it reaches the level you want it at.

 

Q – The player application keeps prompting me for my activation code. I am a valid customer.

A – The application needs to go online once every 28 days to make sure you are still valid to run it. Go to a random website that you have never been to before (e.g. a news article) to make sure that this same device can access the internet.

Secondly double check that you are entering the correct code AS IT IS WRITTEN ON YOUR INVOICE. This is not your email address but something similar to: MS-100217… or bavrabsv.

 

PC Player

Q - The application keeps telling me my activation code is invalid or that my system details could not be found.

A –1) First thing to check is that you are running the latest version of the  application. This is the most likely reason your activation code does not work. The player will tell you what version it is in the same window that prompts you for the activation code.

Go to your vendor's website and if the versions differ then simply un-install the the player from your computer then download and install the latest version from the same address as above.

2) Have you been running the application on any old devices in the past?  Only one code can run on any one device at a time. 

Q – The player application won’t start.

A – As is the case with so many things; have you tried turning the computer off and on? If the application still refuses to start after a power cycle, a fresh install may help. Uninstall the application, get hold of the installer you were given by your vendor and re-install the application.

Q - How do I connect to the internet?

A – Firstly you need to know the name of your Wifi and it’s password. Once you have these two pieces of information, follow the step by step instructions below:

1) Click on the small Network or WiFi icon in the bottom right of your computer.

2) This will bring up a menu showing you the available WiFi networks, click on the one you want and you will be prompted to enter your password. Once you have done this, make sure you can actually get online by opening up a webpage with some new content on it (e.g. a news site). 

 

Android Device

Q – How do I activate the player?

A – To activate the player simply tap the white box which prompts a keyboard to pop up. Use the keyboard to enter your activation code. Your activation code was sent to you by us. If you don’t have these you will need to contact us.

Remember: The device must be connected to a WORKING internet connection.

To get online firstly you need to know the name of your wifi and it’s password. Once you have these two pieces of information, follow the step by step instructions below:

1) Open up the ‘Settings’ menu. This can be either done by tapping the clock in the bottom right or going through the main menu.

2) Tap on ‘Wifi’ and select your Wifi name. You will be prompted to enter your Wifi password if you have one. A small fan will appear next to the clock indicating that it is connected. If this fan is blue, then it can get on the internet.

 

Q – My internet connection is slow and I get stuttering playback.

A – Your internet connection may be too slow for the player to 'stream' audio consistently. However, you can download the playlist that you want to make it available for offline playback. This can take a few minutes to a few hours depending on how slow your internet connection is.

Navigate to the playlist you want and tap the ‘Download Playlist’ button in the top right.

Q – How do I access the settings screen

A – By tapping the ‘More’ tab at the bottom right of the Spa Music Stream app.

Q – I want to change the volume of my messaging (advertisements) relative to the volume of my music.

A – To do this, tap ‘More’ and then tap ‘Settings. By dragging the slider, you have the option to make the messaging volume louder or softer than the music selected.

Q – My Personal playlists won’t appear.

A – They should appear automatically but if the internet connection is unstable sometimes the player app won’t be able to do so on its own. To force the player to get your playlists, tap ‘More’ followed by ‘Downloads’.

There is a button in the top right labelled ‘Sync playlists’ Tap this and every playlist that your device has access to will be synchronized.

Q - I need to update the player app.

A – The easiest way to update your player is to go to ‘More’ Followed by ‘Downloads’. Here you will see a green button on the right that will take you to the website where the player can be updated.

Q – I need to lock my player.

A – Go to the ‘More’ tab and select ‘Player Security’. From here you can change the ‘Player Locking’ switch to the ON position. You create a password and tap ‘Lock Player’

Q – The player application keeps telling me my activation code is invalid or that my system details could not be found.

A – First thing to check is that you are running the latest version of the Spa Music Stream application. This is the most likely reason your activation code does not work.

Q – The player application won’t start.

A – As is the case with far too many things; have you tried turning the tablet off and on? Do this by holding the power button down until a pop message asks “Would you like to shut down?” Once it has turned off just hold the power button again until a green robot appears on the screen, it is now turning on.

 If the application still refuses to start after a power cycle, a fresh install may help. Uninstall the application, get hold of the installer we gave you and re-install the application.

Q – After my music has been playing for a while, the player just stops and asks for my activation code again.

A – This is probably because the tablet can’t get on the internet in the position it is lying in. This usually happens when the tablet is kept in a cupboard or below a desk with an already weak WiFi signal. The player needs to be online most of the time to function correctly. There are 3 options here:

1) Move the tablet to a position where it can definitely get a better signal.

2) Buy an ethernet adapter to directly plug your device into the internet source.

3) Buy a wifi repeater, this is a device that simply extends the range of your wifi signal. You plug it in, configure it, and then leave it.
 

Q – Apparently there are new playlists out there but they are not showing up on my player.

A – They are out there but your player just needs to synchronize its playlists. This should happen automatically next time you launch the app but to 'force' the player to update tap the ‘More’ tab at the bottom of the player app. Go to the 'Downloads' menu item and press the sync playlists button. 

 

Q - My tablet has filled up and run out of internal space, I want to download more offline playlists but can't.

A - This depends on what else you use your tablet for and the amount of other content you have on your device. Go to 'Settings' > 'Storage' to view what is taking up so much room.

If you just use your device for in store music and nothing else, then chances are that your tablet is full of playlists that you no longer use. Go to a file explorer (found in the main app draw) and navigate to a folder called 'assets_music'. Delete this folder and this will clear out any previously downloaded playlists. You can then choose what playlists you want to have stored locally.

If you use your device for other functions, then it is probably still worth deleting the 'assets_music' folder but there will less space available for the in-store music 

 

PC/Mac Desktop Player Support

  • SMS Player Navigation +

    Use the guide below to refer back to if you need to know what a button does. Areas, buttons and information will also be referred to as they are labeled in the guide below. Icon ORANGE = a functional item like a button, GREEN = information, BLUE = an area   Read More
  • How to Create Schedules +

    Navigating the Scheduler The Spa Music Stream player contains a scheduling function. Playlists can be programmed to play out at particular times of day, or times of the week. Once set up, the scheduler ensures that the right music is always playing. This is an overview of the scheduler designed to help you navigate the different functions. This part of the player can be accessed by clicking the SCHEDULER tab in the navigation bar. N.B. ORANGE = a functional item like a button, GREEN = information, BLUE = an area Creating a Schedule The simplest way to create a schedule is to first Read More
  • Editing Standard Playlists +

    Customizing Playlists Our selections of playlists are just a starting point. We know each business is unique so we have given you the tools to control and customize your music. On the main PLAYLIST display, look at the set of icons on the right: these are the ‘playlist editor tools’ (see below). Use these to customize any of our playlists. How to use the 'edit tools' In order to customize a playlist, simply click on the playlist editor tools. ‘Lit’ stars indicate the frequency of playback, and by how much the rotation has been increased by: one star equals normal Read More
  • Playing The Music +

    Choosing Channels and Playlists For a visual guide to the navigation of the player please see the 'Navigating the Player' page When you first open the Spa Music Stream player you will be greeted with this screen (see below). In order to start playing music from our catalog you need to select a playlist from the left hand CHANNEL/PLAYLIST menu. Playlists are organized into channels by business sector or type. Our expert music programmers have carefully chosen music and created various playlists suitable for different circumstances. For example, the Spa / Beauty Salon / Holistic channel has playlists programmed for reception areas, Read More
  • Activating the Desktop Player +

    There are only three pre-requisites required to successfully activate your player: You must have an active internet connection. The desktop player must have been installed. You will need your activation key that was supplied to you by Spa Music Stream. To activate the player: Navigate to the installed player either by going through the start menu or by double clicking the shortcut on your desktop. A window will appear asking for your activation code, this can be either the 8 or 31 digit code Spa Music Stream gave you. That's It. After entering the exact code, press submit and, providing Read More
  • Download Playlists for Offline Playback +

    Download Playlists The SpaMusicStream player has the ability to store offline the tracks and playlists you most commonly use. This saves bandwidth and means that even if your internet connection temporarily goes down, the music will keep on playing. You can monitor how much of the current active playlist is available offline in the area below the main playlist window. If you do not wish to download the playlist you are currently using, move the ‘download playlist’ slider to the OFF position (by default it is set to ON). Only the tracks you play will be made available offline. The Read More
  • Troubleshooting & FAQ +

    General Troubleshooting Q - There is a strange noise or distortion over the speakers. A – There are 4 different causes for this: 1) It is unlikely that the Spa Music Stream device is creating the unwanted noise. To determine this, simply connect a pair of headphones to the Spa Music Stream device. If you can hear clear, undistorted music then you know that the player is not the source of the problem. 2) The volume of the player is set to minimum and the volume of the sound system is set to maximum. Turn the volume of your SMS device up Read More
  • 1

Android Player Support

  • Android Player Navigation +

    Remember, the location of the volume and the on/off switch will vary from device to device. Almost all android devices will have these three buttons however. Read More
  • Android-Downloading Playlists +

    The player has the ability to download playlists and make them available offline. We recommend that everyone does this with playlists they frequently use, for 3 reasons: Offline tracks reduce bandwith used - this is especially useful on metered internet connections. Offline tracks will carry on playing if the internet temporarily goes down. Offline tracks enable the app to be used on slow internet connections that are unable to stream a track. How to create an offline playlist: Navigate to the playlist that you want to make offline. This can be achieved by tapping the channels tab. Tap the blue 'Download Read More
  • Android-Player and Scheduling +

    Scheduling is an incredibly useful function that tells the player to play certain playlists at certain times. Currently schedules can only be set up using Central Control before it is 'Pushed' to the desired tablet. You can view a schedule by pressing the ‘Scheduler’ menu tab. The schedule can be activated and deactivated by tapping on the ON/OFF slider located in the top right corner. If a schedule has been synced from Central Control but it has not yet shown up, go to the ‘More’ menu and then navigating to the ‘downloads’ sub-menu. The ‘sync playlists’ button will check if Read More
  • Android-Player and messaging +

    The player can be programmed to play in-store messages.    Central Control sends the messaging and messaging playlists out to the individual tablets. These messages can then be enabled or disabled by going to the 'More' tab then going to the 'Messaging' menu. Here you will see a list of forthcoming messages along with their estimated time. The volume of the messaging can be adjusted to play more loudly or quietly than the surrounding music. Simply drag the slider to adjust the messaging relative volume. Read More
  • Android-Advanced Settings +

    Advanced Tablet Settings These can all be found using the 'More' tab. Each option in the menu will be detailed below. Settings Here there are two options that you see in this screen: Adjust the the overall player volume by dragging the first slider. Adjust the volume of the messaging relative to the volume of the music by dragging the slider. Messaging Here you can view the upcoming messages in their playlist order. Each message is in effect an 'event', this is why you may only have 10 messages to play during the day but actually see about 70 as Read More
  • Troubleshooting & FAQ A +

    General Troubleshooting Q - There is a strange noise or distortion over the speakers. A – There are 4 different causes for this: 1) It is unlikely that the Spa Music Stream device is creating the unwanted noise. To determine this, simply connect a pair of headphones to the Spa Music Stream device. If you can hear clear, undistorted music then you know that the player is not the source of the problem. 2) The volume of the player is set to minimum and the volume of the sound system is set to maximum. Turn the volume of your SMS device up Read More
  • 1