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FAQs

You will find answers to some common questions here. If you don't find the information you need, please contact us by email, or phone.

What exactly is Spa Music Stream?
It’s a digital music service designed to help businesses meet the challenge of sourcing and controlling their music. Because the music is rights-inclusive, no Performing Rights (BMI, ASCAP, SOCAN, PRS etc) fees are payable when Spa Music Stream is used exclusively.More

What hardware and technology do I need?
No special hardware is needed. Spa Music Stream is delivered via software downloaded onto any Windows/Mac PC or laptop and many Android tablets. So long as you have an internet connection, a computer [with sound card … nearly all do], and an audio system (amp and speakers or even just an iPod dock), you can use SpaMusicStream. We even offer our own bundled touchscreen tablet with Spa Music Stream pre-installed and ready to go straight out of the box (including the cables needed to connect it to your amp). If you have special installation needs contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we can advise. read more iconMore

What does 'rights-inclusive' mean?
If a composer or composition and recording artist / recording are not registered with any collection societies (commonly known as Performing Rights Organizations or PROs; in the States it's BMI and ASCAP, in the U.K. it’s the PRS and PPL, SOCAN in Canada etc), then the resulting music is 'rights inclusive' meaning no license is required for public performance.More

What music can I play through Spa Music Stream?
You can play any track in the Spa Music Stream catalog of relaxation music. This ensures all the music you play is rights-inclusive so you don't have to pay public performance fees. You can't play your personal music (i.e CD's, downloads or music services like Spotify/Napster) otherwise the service would no longer be rights-inclusive and you would be liable for public performance licenses.

Can I stop paying my Performing Rights Organization (PRO) immediately?
Once you have subscribed to the Spa Music Stream service you can notify your PRO in writing asking for a refund for the remainder of your license period [less 28 days notice]. Unfortunately the PROs refuse to give refunds, unless your license was purchased within the last 14 days. We can provide you with a standard letter to inform your PRO of your license-free status and exempt you from paying for their licenses.

Can I carry on playing the radio and still avoid paying PROs?
No, because playing the radio to staff or customers constitutes a public performance, and practically all tracks played on radio require a PRO license. Even if you only play the radio to staff in a back-office office for example, you would still need a specific PRO license to cover this.More

Where do you get your music from?
From a large number of artists and producers around the world. Our in-house team has extensive music industry and music production expertise, and have built up a network of music professionals over the years.More

My business is based outside North America. Can I use Spa Music Stream?
This is not a problem. But we recommend you get in touch to talk through your specific situation, before subscribing.

What currency options are there?
Pricing is currently only in US Dollars, but you can generally pay with any international credit card. Or we can invoice you.

Can I control all my locations from the central / head office?
We offer solutions for corporate or multi-site businesses through our authorized full-service partners. Through them you can outsource the whole service, manage your service centrally or you can devolve some or all responsibility to local site management..More

What do I need to be able to zone playlists?
The Spa Music Stream player is designed to support a zoned audio-system. Zoning is an optional service requiring a small additional payment each month per zone. If you have a multi channel/mixer amp, controlling the music feed to different areas of your business, you can zone your music with Spa Music Stream. It is currently only available on the Windows version of the player. However, multiple Spa Music Stream tablets can 'virtually' zone a site by having different devices in different rooms or floors.

What if we don’t like a track?
Simple …..press the disable button next to the relevant track and it disappears. Forever (unless you turn it back on!). And if you really like a track, you can increase the number of times you hear it by clicking the frequency stars. It's simple.

How much does it cost and what is the contract term?
The standard charge is $20 per player per month for our 12 month agreement. There is also a 3 month option for businesses wanting an extended trial. Certain additional services, such as zoning, incur a small incremental charge. For full details see the features and pricing section or talk to our sales team.

Can I have a listen to the music first?
You can listen to some sample music here, or to hear all the music there is a free 14 day trial open to any business. The trial gives you access to our full player and the entire music catalog, so you know exactly what you are getting. Go to the relevant part of the website or contact us directly to get set up - it's really quick and simple to do.read more iconMore

Can my business be invoiced and pay via bank transfer rather than via the website?
Yes. If you sign up via the website you can opt for this. If we sign you up over the phone or otherwise on your behalf, you will be offered this as an option.

Can I pay in monthly installments?
Yes there is a recurring payment option if you pay with a card, but you would still enter into a 12 month agreement.

How do I go about getting Spa Music Stream to develop music playlists for me?
Just call us and we can discuss your requirements. We can refer you to our authorized service partners who can develop a bespoke audio brand for your business, as well as the ability to manage sites centrally, use in-store messaging and deliver it though secure hardware.

Can you manage installation and training across my business?
For smaller business installation and training is generally covered by you…. only because it’s so straightforward and we are at the end of the phone to help with any problems. For larger or more complex businesses, we tailor our service and support to meet the needs of the customer, and will be as hands-on as required in cooperation with our authorized partners.

Can I arrange to get a demo in my office?
Yes just get in touch, or you can download a trial player Here

How do I get to listen to some music?
You can download a free 14 day trial, during which time you can listen to the entire catalog, all the playlists and try out the control features. Alternatively you can listen to a limited selection of music here.

Who can I talk to about my requirements?
Just email at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will be happy to advise and deal with queries. Or phone (298)700-1484

Can I try the service before committing?
Yes, just you can download a trial of the full player from Here. You can use for 14 days (unless otherwise stated) with no commitment or obligation.

How do I cancel my agreement and get a refund?
If for any reason you are unhappy with the Spa Music Stream service you may request a termination of your agreement and we will consider refunding your remaining subscription [less a 28 day notice period]. Please see our refund and cancellation policy for full details.

Who do I contact for urgent technical help?
Call +1 (289) 445-1441 and select technical support (option two). There will be someone to help during all normal business hours! Alternatively, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll get back to you as soon as possible.

How do I get you to produce and incorporate messaging?
We can put you in touch with our authorized service partners who can help you with the writing, production and integration of in-store messaging.

How does editing of playlists work?
By disabling or increasing the frequency of rotation of any track, you can gradually customize your playlists to suite your own specific requirements. You can also create your own custom playlists from any tracks in the catalog.More

How does scheduling work?
Any playlist can be scheduled to play at a particular time / day. This means you can have different styles, genres, tempos automatically playing at different times of day... without having to think about it after the initial set up.More